Live88 Privacy Policy — User Data Protection & Privacy in Malaysia

Welcome to the live88 Privacy Policy. This document is published by live88, the operator of an online gaming platform operating under the official domain live88.wine, to clearly explain how we manage your personal information.

At live88, we understand that privacy is more than a legal obligation — it is the foundation of trust we build with every member. Every time you register an account, make a deposit, play a game, or contact our support team, certain information is shared with us. This policy explains exactly what happens to that information.

By registering an account or continuing to use the live88 platform, you are deemed to have read and agreed to this Privacy Policy. If you do not agree, please stop using the platform and contact us for assistance with closing your account and managing your data.

This policy is written in English for the convenience of our members. Should any conflict arise between this version and any other language version, this English version shall serve as the definitive reference for Malaysian members.

Live88 collects personal information from you in several different ways, depending on how you interact with our platform. The following are the main categories of information we collect:

We may also obtain information about you from legitimate third-party sources such as identity verification providers, financial institutions, and fraud prevention agencies — solely for the purpose of verifying your identity and protecting account security.

Every piece of information collected by live88 is used for clear and legitimate purposes. We do not use your data for any purpose not stated in this policy without first obtaining your consent.

• Account Management: Create, verify, and manage your live88 account, including secure login and two-factor identity verification.
• Transaction Processing: Process deposits, withdrawals, and all financial transactions quickly and securely in accordance with your chosen payment method.
• Platform Security: Detect and prevent fraud, money laundering, unauthorised access, and any suspicious activity that could compromise your account.
• Customer Support: Provide technical support, resolve complaints, and ensure your experience with live88 remains smooth and satisfying at all times.
• Service Improvement: Analyse usage patterns in aggregate (not individually) to improve the platform, user interface, and various game features.
• Marketing Communication: Send promotional information, bonuses, and special offers — only to members who have consented to receive such communications.
• Legal Compliance: Fulfil legal and regulatory obligations, including reporting required by the relevant authorities in Malaysia.

The security of your personal information is a non-negotiable technical priority at live88. We continuously invest in cutting-edge security infrastructure to ensure your data is always protected.

• Data Encryption: All stored data is protected with AES-256 encryption, while all data in transit is secured with TLS 1.3. This means that even if someone were to access our servers, your data cannot be read without the correct encryption key.
• Access Control: Access to member personal data is granted only to live88 staff who genuinely require it to perform their duties, and every access is recorded in an immutable audit log.
• 24/7 Monitoring: A 24/7 threat monitoring system detects any unusual activity in real time and responds automatically to protect your data.
• Regular Backups: Your data is regularly backed up to secure, separate locations to ensure full recovery in the event of any unexpected technical incident.

Retention Period: live88 retains your personal information for as long as your account remains active. After account closure, data required for legal and regulatory purposes is retained for a maximum of 7 years in accordance with Malaysian legal requirements. Data that is no longer needed will be securely deleted using industry-recognised permanent deletion methods.

Live88 does not sell your personal information to any party. We only share data in limited situations and for legitimate purposes, as described below:

• Payment Service Providers: Banking institutions and e-wallet providers that process your transactions receive only the minimum information required to complete the transaction securely.
• Game Providers: live88's partner game providers may receive limited technical information (such as member IDs) required to ensure games function properly on our platform.
• KYC Verification Services: Third-party identity verification service providers integrated with the live88 system to process your verification documents securely and reliably.
• Legal Authority: live88 will disclose the required information if mandated by a valid court order, request from law enforcement authorities, or a relevant regulatory body.
• Fraud Prevention: Limited information may be shared with industry fraud prevention networks to protect all members from cybercriminal activity and online scams.

Under Malaysia's Personal Data Protection Act 2010 (PDPA) and live88's internal policies, you have the following rights regarding your personal information:

• Right to Access: You have the right to request a copy of the personal information we hold about you at any time.
• Right to Rectification: If your information is inaccurate or outdated, you have the right to update it through your account settings or by contacting our support team.
• Right to Erasure: You can request the deletion of your personal data, subject to our legal obligations to retain certain records for specified periods.
• Right to Object: You have the right to object to the use of your data for direct marketing purposes at any time, without providing any reason.
• Right to Restrict Processing: In certain circumstances, you can request that we restrict how we process your data while a dispute is being resolved.
• Right to Data Portability: You can request your data in a structured, machine-readable format for transfer to another service provider.

To exercise any of the above rights, contact the live88 privacy team via our support email. All requests will be acknowledged within 3 business days and resolved within 30 business days in accordance with PDPA requirements.

Live88 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

You can control and manage cookies through your web browser settings. However, please note that disabling certain cookies may affect the functionality of some parts of the live88 platform, including the ability to stay securely logged in.

The live88 platform may include integrations with third-party services such as game providers, payment gateways, and customer support tools. While we take care in selecting partners with high privacy standards, live88 is not responsible for the privacy practices of those third parties.

Each third-party service provider integrated with live88 has its own privacy policy. We encourage you to read the relevant provider's privacy policy before using their services directly.

Live88 reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements. The latest version will always be available on this page with the updated date shown at the top.

For significant changes that affect how we process your data, live88 will notify you via:

• An in-platform notification when you next log in after the changes are published.
• An email notification will be sent to your registered email address at least 14 days before the changes take effect.
• A clear "Last Updated" date displayed at the top of this Privacy Policy page.

Continued use of the live88 platform after any changes to this Privacy Policy are published will be considered acceptance of the updated terms. If you do not agree with the changes, you have the right to close your account by contacting our support team.

If you have any questions, concerns, or requests regarding this Privacy Policy or how live88 handles your personal information, our privacy team is ready to assist you.

You can reach us via our official email at [email protected]. Our team operates 24 hours a day, 7 days a week and will respond to privacy inquiries within 3 business days.

For data deletion requests or access to your personal records, please clearly state the type of request and include your account number (if applicable) to expedite our identity verification process. All requests will be acknowledged and processed in accordance with Malaysia's PDPA requirements.